Refund policy

Draft of 5 October 2026

Alphabibi packs are digital downloads. This policy explains when you can get your money back.

All sales are final once you've downloaded your pack

All sales are final once you've downloaded your pack. If a file is broken or missing, we'll fix or replace it.

Reporting a broken or missing file

Email hello@alphabibi.com with your order number (it starts with txn_ and is on your Paddle receipt) and tell us which file is wrong. We will send a fixed or replacement file. If we can't fix it, we will arrange a refund through Paddle.

Your statutory rights

Your statutory rights are not affected. If you buy from the EU or the UK, you normally have 14 days to withdraw from an online purchase. For digital content, that right ends once the download starts: at checkout you agree to get immediate access to your pack and acknowledge that you lose the right of withdrawal once the download begins. Paddle's checkout collects that consent. Until you start a download, you can still withdraw within 14 days by emailing us.

Who processes refunds

Paddle.com is the Merchant of Record for all our orders, so any refund is processed by Paddle to your original payment method, under Paddle's refund policy and buyer terms. You can also reach Paddle about an order at paddle.net.

After a refund or chargeback

A refund or chargeback disables the download links for that order and ends your license. After that, using the pack's files, including emotes and badges uploaded to Twitch or elsewhere, is not permitted.